Meet residents who took time off work to serve at Covid-19 centre

A team of 25 young volunteers form the core crisis management team at the Warsan Covid-19 isolation facility, said to be the largest of its kind in the UAE.

The team members - all from the Kerala state of India and in the age group 30-40 years - have taken time off their respective businesses and work schedules to give their 100 per cent to what they said was the 'nation's call for duty'.

Most of the core members have left their homes and taken up staff accommodations on the premises of the facility in order to be present 24X7 to help or support the Covid-19 positive 'guests', as they call them. These volunteers include IT professionals, businessmen, restaurant owners, people from the logistic field, garage owners and others.

Faizal Muhammed, 32, general manager of a company, said when he received a call on March 26 from the Warsan facility, saying they needed someone to manage the team of volunteers for the crisis management team, he agreed at once.

"When I told my two brothers, who are partners in my company, about this, they initially asked me not to risk my life by exposing to people affected with Covid-19. But after seeing the situation at the facility, both my brothers Fazil and Abdul Latheef, also joined me in volunteering here," said Faizal, who is heading the crisis management team at Warsan.

He said luckily, he had sent back his wife and kids to India when the Covid-19 threat surfaced.  
Faizal said he had burst into tears on his first day at the facility when he saw people being brought to the facility in ambulances.

"Now, We have no fear as this is our duty and we are doing this to please Allah. In fact, the core team that also gets tested regularly for the virus, has decided that if any one of us tests positive, we will get admitted into the same buildings that we are working at and continue to work from inside the building."

Apart from the medical aspect, Faizal and his core team look after the day-to-day management of the Warsan facility which includes maintenance of all the buildings, rooms, catering, air conditioning, Wi-Fi, house-keeping, laundry service etc.

"Initially, when no maintenance company was ready to provide their staff, we used to wear PPE and go to the guest rooms and do all the maintenance by taking help from You Tube videos,"

Faizal said, underlining that their aim is to keep all their guests happy.   
General manager of the crisis management team, Sagheer Poyil,  HR manager with a chain of supermarkets who also owns some restaurants, has also been offering his services at the

Warsan centre for the last 25 days. Poyil has quarantined himself from his wife and children and maintains a safe distance from them after returning home from the facility.  "I have taken off from work and now am devoting most of my time at the facility."

Likening the operations of the centre to that of a five-star hotel, Poyil said: "We are the crisis management team and we don't have any work timings. We have to be present here at the facility to see that our guests are comfortable and happy. We hardly sleep as we can get calls about guests arriving at any time. Then, we have to make arrangements for their rooms and get their personal kits ready."  

He added: "All our guests at the centre have become our family. They all have our numbers and we talk to them regularly just to see they are doing well or if they need anything. We have formed a special bond with all of them and we pray and hope for their speedy recovery."